Customer Logistics

• Handling and confirming customer orders.
• Creating and tracking delivery schedules.
• Contacting daily with customers and internal departments.
• Monitoring and optimizing inventory levels.
• Preparing reports and analyses (e.g. analysis of changes in the customer's call offs).
• Managing logistics-related documentation and master data.                                                                   
• Maintenance  of failure messages regarding the customer call-offs and daily update of the necessary corrections.  
• Coordinating with production planning and warehouse teams to ensure timely deliveries.
• Handling customer complaints and logistics-related escalations.
• Participating in cross-functional meetings and projects.
• Supporting continuous improvement initiatives in logistics processes.

• Understanding of automotive logistics flows, especially:
  • Customer call‑offs / EDI demand.
  • JIT/JIS processes.
  • Production planning basics.
  • Inventory management.
• SAP (SD module).
• EDI knowledge (customer scheduling agreements, delivery schedules).
• Advanced Excel (VLOOKUP/XLOOKUP, pivot tables, conditional formulas).
• Experience with ERP/MRP systems.
• Ability to:
  • Analyze customer demand changes.
  • Track KPIs (delivery performance, inventory levels, shortages).
  • Prepare daily/weekly/monthly performance dashboards.
• Ability to manage customer complaints and escalations professionally.
• Root‑cause analysis (often used: 5 Whys, Ishikawa).
• Corrective-action follow‑up.
• Making decisions quickly under pressure.

Experience:

• 1–3 years in customer service (automotive industry).
• Advanced English.

We are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.

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Since its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024 the business areas, which now belong to AUMOVIO, generated sales of 19.6 billion Euro. The company is headquartered in Frankfurt, Germany and has about 87.000 employees in more than 100 locations worldwide.